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FAQ

Frequently asked questions

Every answer here is verified. Where something is decided per order, the answer says so instead of giving a number.

Understanding the product

What is 3D-printed quartz stone?

It is our name for an engineered quartz slab made in two layers. The body is tinted to match the face, so it carries the base look of the design. A digitally printed surface layer adds the fine detail you see on the face. The name does not mean the slab is built up by an additive 3D printer.

Limits: The printed surface layer is thin. The fine surface detail does not run through the slab.

Next step: See what a cut edge looks like on the Process page.

Is it natural stone?

No. It is engineered quartz with a luxury-stone pattern. Each design has its own name and a 10-digit color code.

Next step: Browse the designs by color code in the Collection.

What does a cut edge or sink cut-out look like?

The body is tinted to match the face; the surface detail is printed. At a cut edge you see the tinted body, which echoes the face instead of showing a plain white core. The fine surface detail stays on the face.

Limits: The edge echoes the face. It is not the same as the face.

Next step: Tell us your edge profiles, such as eased, mitred or waterfall, when you ask for a quote.

Where to use it

Where can the slabs be used?

Kitchen countertops, waterfall edges, islands, bar counters, table tops and vanity tops. Walls work too, including shower walls, feature walls and niches.

Limits: Not recommended for floors or outdoor use. See the next two questions.

Can I use it on floors?

We do not recommend it. The printed surface detail layer is thin, and a floor is walked on every day.

Next step: Use it on walls and worktops, and choose a different floor material.

Can it be used outdoors?

We recommend indoor use. Our UV lamp test covers the ink, but outdoor weathering of the finished slab, including rain, heat and the resin in the slab, has not been tested.

Next step: For exterior projects, ask us first.

Specification

What slab sizes do you make?

Custom sizes from 1400 to 2000 mm wide and 2000 to 3500 mm long. The largest slab is 2000 × 3500 mm.

Next step: Send your cut list or typical top sizes and we will suggest a slab size.

Evidence: ev-size

What thickness do you supply?

30 mm is our export standard. Ask us if your market needs another thickness.

Limits: The thick edges you see in kitchen visuals are mitred build-ups made from strips of the same slab, not the slab thickness.

Evidence: ev-thickness

Which finishes are available?

Polished, matte and leather. All three are offered across Collection 2026.

Evidence: ev-finishes

Custom designs

Can you make a slab from my own image?

Yes. Send a photo, a web image or a shot of a sample slab, with the slab size and application. We send a window proof first, then build the production file for the full slab. You must hold the rights to use the image.

Limits: Very saturated turquoise and cyan tones are outside the printable range.

Next step: Tick Custom design from my image in the quote form.

Evidence: ev-custom-case, ev-design-gamut

Can you print any color?

Not every color. Stone-look palettes fit inside our printable range, but very saturated turquoise and cyan tones cannot be reached with sublimation inks. We check your design and tell you before you order.

Evidence: ev-design-gamut

Quality and repeat orders

How do I make sure a repeat order matches?

Every design has a fixed 10-digit color code, and a code already issued to customers is never reassigned. Quote and order by the code, and confirm color against a physical piece before your first container.

Limits: We do not claim that production batches show zero color difference. Our written batch-matching procedure is not published yet.

Next step: Ask how a repeat order of your code is produced.

Evidence: ev-color-codes, ev-batch-matching

How do you make sure the color matches my design?

We build color models from spectrophotometer measurements of printed charts for each ink set and board, convert designs through those models, and match production to the physical proof you approve.

Limits: We do not claim that a slab matches a screen, or that it looks the same under every light.

Evidence: ev-spectral-profiles

Is the ink lightfast?

Yes. We print with an 8-color lightfast sublimation ink. In our in-house test under a standard UV lamp it showed no visible color change after more than 600 hours, while conventional ink faded visibly at around 70 hours.

Limits: In-house test, not a third-party report.

Next step: Ask for the test details with your quote.

Evidence: ev-lightfast-ink

About the supplier

Are you a manufacturer or a trading company?

We make Eterna Stone slabs ourselves and produce them to order. The company behind the brand is Foshan Hengyi Stone Co., Ltd.

Next step: See workshop photos and footage on the About page.

Samples and quotation

What do you need from me to quote?

Your destination port, monthly volume in square meters or slabs, and timing. It also helps to know the application and the color codes you are considering.

Next step: Use the quote form. It asks for exactly these items.

What is the minimum order?

It is quoted per inquiry. Send your destination port, monthly volume and timing, and we reply with the minimum that applies.

What is the lead time?

Slabs are made to order, so lead time depends on the designs, the quantity and our schedule. We confirm it in the quotation.

Can I get samples?

Sample availability and cost are confirmed per color code. Tick the codes you want in the quote form and tell us where to send them.

Which payment terms and Incoterms do you offer?

They are confirmed in the quotation for each order.

Packing and delivery

How many slabs fit in a container, and how are they packed?

The loading plan depends on slab size and thickness. Ask for it together with your quotation.

Compliance

What is the crystalline silica content?

We have not published a crystalline silica test report yet, so we make no silica claims. Rules differ by market. Australia, for example, prohibits engineered stone products that contain 1% or more crystalline silica.

Limits: Regulations change. Check the current rules of your market before importing.

Evidence: ev-crystalline-silica, reg-au-engineered-stone

About Ena

Is Ena a real person?

No. Ena is an AI-generated virtual presenter for Eterna Stone. The slabs she presents are real, and every video that uses her is labelled as AI-generated.

Request a quote

Three details get you a price.

Destination port, monthly volume and timing. We reply within one working day.

  1. 01Destination port Where the container goes, for example Jebel Ali or Port Klang.
  2. 02Monthly volume In square meters or number of slabs.
  3. 03Timing When you need the first container.
Request a quote